Refund Policy

Ghosted Roleplay – Refund Policy All purchases made through the Ghosted Roleplay Tebex store are for digital, virtual in-game content. Because digital goods are delivered immediately upon successful payment, all sales are final and non-refundable, except in rare and verified extenuating circumstances at the sole discretion of Ghosted Roleplay management. By completing a purchase, you acknowledge and agree that: - You are purchasing digital content. - All items are delivered immediately upon payment. - Digital purchases are non-refundable. - Virtual items have no real-world monetary value. Refund Exceptions Refund requests may be considered only in extreme circumstances, such as: - Serious illness - Death in the immediate family - Significant real-life emergencies All refund requests are reviewed on a case-by-case basis. Approval is not guaranteed and remains solely at the discretion of Ghosted Roleplay management. If approved, refunds may take up to 14 business days to process. Virtual Items & Server Access All purchased ranks, items, subscriptions, and packages: - Are virtual in-game benefits. - Are non-transferable. - Have no cash value. - May be revoked if a player is permanently banned or violates server rules. Violation of server rules does not qualify for a refund. Subscription Cancellations If you wish to cancel a recurring subscription, you must do so directly through Tebex before the renewal date. This process is automated and ensures your subscription does not renew. Please visit this link to manage your subscription: https://checkout.tebex.io/payment-history/login Failure to cancel a subscription before the renewal date does not qualify for a refund. Chargebacks & Payment Disputes Initiating a chargeback or payment dispute without first contacting server staff will result in: - Immediate suspension or permanent ban - Removal of purchased content - Restriction from future purchases Chargebacks create financial penalties for the server and are treated as fraudulent under payment processor policies. If you experience any issues with a payment, you must contact staff first so we can assist you.